Privacy Policy

This Privacy Policy describes how MotiAutoCare ("MotiAutoCare," "we," "our," or "us") collects, uses, discloses, and protects personal data.

MotiAutoCare is a Software-as-a-Service (SaaS) platform providing garage management software, including customer management, vehicle records, repair tracking, inventory control, invoicing, reporting, and related services (the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to:

• Users who create or administer MotiAutoCare accounts;
• Garages and businesses subscribing to the Services ("Customers");
• Individuals whose personal data is entered into the platform by Customers;
• Visitors to the MotiAutoCare website.

This Privacy Policy does not apply to third‑party applications or services that integrate with MotiAutoCare and operate under their own privacy policies.

We collect and receive personal data in the following categories:

3.1 Customer Data (Submitted by Users)

Customer Data includes information entered into the platform by Customers and authorized users, such as:

• Customer names and contact details;
• Vehicle registration numbers and vehicle details;
• Repair, service, and transaction history;
• Uploaded documents or files.

3.2 Account and Workspace Information

• Name, email address, phone number;
• Business name and contact details;
• Account credentials;
• Subscription and billing details.

3.3 Usage and Technical Information

• IP address;
• Device and browser information;
• Login timestamps;
• System logs and activity records;
• Metadata relating to the use of platform features.

3.4 Payment Information

Payment information is processed by authorized third‑party payment processors. MotiAutoCare does not store full payment card details.

3.5 Communications and Support Data

• Support requests;
• Feedback and survey responses;
• Communication with our team.

Some information is collected automatically through cookies and similar technologies.

4.1 Customer Data

We process Customer Data strictly in accordance with the Customer's instructions and applicable service agreements. This includes:

• Providing and maintaining the Services;
• Enabling repair workflows, inventory management, invoicing, and reporting;
• Securing and monitoring the platform.

Customers control their workspace settings, user access, and data retention configurations.

4.2 Other Information

We use account, usage, and technical information to:

• Operate, maintain, and improve the Services;
• Manage subscriptions and billing;
• Provide customer support;
• Detect and prevent fraud, misuse, or security incidents;
• Communicate service‑related updates;
• Comply with legal obligations.

We may use aggregated or de‑identified information for analytics, research, and service improvement.

Where required by law, we rely on the following legal bases:

• Performance of a contract;
• Legitimate interests in operating and securing our business;
• Compliance with legal obligations;
• Consent, where applicable.

6.1 Customer Data

The Customer (e.g., garage or business) is the Data Controller of Customer Data.

MotiAutoCare acts as a Data Processor for such data.

6.2 Account and Operational Data

MotiAutoCare acts as Data Controller for:

• Account information;
• Billing information;
• Website visitor data;
• Support and communications data.

We do not sell personal data.

We may share information in the following circumstances:

7.1 Service Providers

With trusted third‑party providers who support hosting, infrastructure, payment processing, communications, analytics, or professional advisory services. These providers are contractually obligated to safeguard personal data.

7.2 Customer Instructions

We may disclose Customer Data in accordance with Customer instructions, workspace configurations, and applicable service agreements.

7.3 Legal Requirements

We may disclose information where required by law, court order, or regulatory authority, or where necessary to protect rights, property, safety, or prevent fraud.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred subject to confidentiality safeguards.

Personal data may be processed or stored in jurisdictions outside Kenya. Where cross‑border transfers occur, we implement appropriate safeguards to ensure compliance with applicable data protection laws.

Customer Data is retained according to Customer instructions and workspace settings.

Other information is retained for as long as necessary to:

• Provide the Services;
• Fulfill contractual obligations;
• Comply with legal requirements;
• Resolve disputes and enforce agreements.

Data may be deleted or anonymized when no longer required.

We implement appropriate technical and organizational measures to protect personal data, including:

• Encrypted transmission (HTTPS/TLS);
• Role‑based access controls;
• Secure hosting infrastructure;
• Monitoring and logging;
• Administrative access restrictions.

While we apply reasonable safeguards, no system can guarantee absolute security.

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

Subject to applicable law, individuals may have the right to:

• Access personal data;
• Request correction or deletion;
• Object to or restrict processing;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the relevant data protection authority.

Requests should be directed to the Customer (for Customer Data) or to MotiAutoCare (for account and operational data).

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updated versions will be published with a revised effective date.

Continued use of the Services after updates constitutes acceptance of the revised Policy.

For privacy inquiries or to exercise your rights, contact: